Privacy Policy

Your privacy is important to EmailPulse Ltd the owner and operator of the EmailPulse, and we are committed to protecting your personal information. In this policy, we are letting you know about the ways we collect and use your information, so you can make an informed choice regarding whether you will use EmailPulse.
By using EmailPulse, you consent to the terms of this policy.

What information do we collect?

When you sign up to use EmailPulse, we collect your name, email address, IP address, credit card information, and other information necessary to process your transaction.
When you link your EmailPulse account with supported Email Marketing tool MailChimp, we may have access to information regarding your Email Marketing tool, and you will be notified at that time regarding what information we can access.

Cookies

We collect non-identifiable personal information through the use of “cookies.” A cookie is a small data file that a Web site can transfer to your hard drive through your browser. The cookie is then stored on your computer as an anonymous tag. You can set your browser to notify you if cookies are received. If you choose to set up your browser to not accept cookies, you will not be able to use EmailPulse.
We use cookies and similar technologies for several reasons:
  • To make our site easier to use.
  • For security reasons.
  • To provide you with personalized content.
  • To improve our services.
  • We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services (it helps us focus on the parts of the service you seem most interested in) and optimize the content we display to you (which may include marketing content).
  • To advertise to you.
  • We, or our service providers and other third parties we work with, place cookies when you visit our website and other websites or when you open emails that we send you, in order to provide you with more tailored marketing content (about our services or other services), and to evaluate whether this content is useful or effective. For instance, we evaluate which ads are clicked on most often and whether those clicks lead users to make better use of our features and services. If you don’t want to receive ads that are tailored to you based on your online activity, you may “opt out” of many of the companies that are involved in such tailoring by going to https://www.aboutads.info, https://preferences-mgr.truste.com/ or, if you’re located in the European Union, at https://www.youronlinechoices.eu. Opting out in this way does not mean you will not receive any ads; it just means that you will not receive ads from such companies that have been tailored to you based on your activities and inferred preferences.
  • Google Analytics.
  • In addition to the above, we have implemented on our websites certain Google Analytics features that support Display Advertising, including re-targeting. Visitors to our websites may opt out of certain types of Google Analytics tracking, customize the Google Display Network ads by using the Google Ad Preferences Manager and learn more about how Google serves ads by viewing its Customer Ads Help Center. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.
You can choose to remove or disable cookies via your browser settings.
We may collect some other personally identifying information about your transaction in a non-identifiable format and combine it with other non-identifiable information, to be analyzed only at an aggregate level. We will use anonymized data from your account to improve the service for all customers. We will not use the email content except to internally improve our systems.
We have a public blog on our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us at support@emailpulse.co. If we are unable to remove your information, we will tell you why.
Our Websites include links to other websites, whose privacy practices may be different from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.

What information do we share with Third Parties?

We may disclose Personal Information to third party service providers who help us provide and support our Services. For example, if it is necessary to provide you something you have requested (like scheduling or sending email), then we may share your Personal Information with a Service Provider for that purpose. Examples of Service Providers include payment processors, hosting services and Email Marketing tools.

How Do We Use Your Information?

We use your name and email to send you periodic emails, including email newsletters and occasional business announcements and updates.
We use your credit card to process your transaction. We may use your email to contact you about your account.
We use cookies to compile aggregate data about site traffic and site interaction so we can optimize our website and create a better user experience for you.

Where do we operate?

Our servers are located in India and our offices are in India and the United Kingdom, so your information may be transferred to, stored, or processed in India and the United Kingdom. While the data protection, privacy, and other laws of India and the United Kingdom might not be as comprehensive as those in your country, we take many steps to protect your privacy. By using our Websites, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in India and the United Kingdom and those third parties with whom we share it as described in this policy.

How do we update and retain data?

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.

How can I access my stored personal information?

Individuals may request to access, correct, amend or delete information we hold about them by emailing support@emailpulse.co.  Personal Information includes name, address, email, IP address and Email Marketing tool access tokens. Unless it is prohibited by law, we will remove any Personal Information about an individual, either you or a Subscriber, from our servers at your or their request. For users in the EU, we will comply with timelines dictated by the governing authority (currently within 30 days of the request). There is no charge for an individual to access or update their Personal Information.

Do We Respond to Do Not Track Signals?

Do Not Track is a privacy setting you can change in your website browser, so your activities cannot be tracked from website to website. We do not respond to Do Not Track signals in browsers, because we do not track your activities across different websites.

How Do You Unsubscribe?

You must maintain a working email address associated with your EmailPulse account, so you can receive email regarding your EmailPulse account. However, if at any time you would like to unsubscribe from receiving promotional emails, you can opt-out by unsubscribing at the bottom of any email we send to you.

How Do We Protect Your Information?

We use various security measures to maintain the safety of your personal information, including hosting your data on a secure server and/or a third-party password-protected, secure service. Any third-party secure service we use will keep your information confidential, will not sell or share your information, and will not contact you directly. Billing and payment data are encrypted whenever transmitted or received online.
We share your information with specific third parties who assist us in taking care of you (such as the password-protected, secure service above), who agree to keep your information confidential. We will also release your information as required by law or if necessary to protect our legal rights, to comply with a judicial proceeding or court order, to prevent abuse of EmailPulse, or to prevent threats to others or illegal activities.
We have no control over how the Email Marketing tools collect or use your identifying information that you supply to them directly. Please refer to the privacy policies of those companies for more information about how they use your information.
EmailPulse doesn’t store your Email Marketing tool password. We receive and store access tokens from your Email Marketing tool accounts in order to have continued access for sending emails and to provide statistics back to you related to those email campaigns. Access to your accounts are only done through the APIs. You can log in to your Email Marketing tool to view, modify, and/or revoke this access. If you choose to modify or revoke, EmailPulse will not be able to send email on your behalf.
EmailPulse uses Stripe for all customer billing (see Stripe privacy policy here: https://stripe.com/gb/privacy)
EmailPulse uses Activecampaign for email list management (see Activecampaign privacy policy here https://www.activecampaign.com/privacy-policy)
EmailPulse encrypts data through Cloudflare (see Cloudflare policy here: https://www.cloudflare.com/security-policy/)
Our team uses Intercom to provide support for our app. We store your full name and email in the service.
We use Google Analytics for analytics and tracking.
Circumstances may arise where we may decide to sell, buy, merge, or otherwise reorganize our business in the United Kingdom or elsewhere, or where we may decide to share, rent, buy or sell business assets for the purpose of reorganizing, developing or expanding our business. It is our policy to seek appropriate protection for information in these types of transactions. In the event that our entire company or the EmailPulse application asset is acquired, customer information will be one of the transferred assets.

Information Regarding Children

We do not collect any information from anyone under 13 years of age. This website, products, and services are not directed to people who are under 13 years of age. Please notify us at support@emailpulse.co. if you are a parent whose child has provided us with personally identifying information, and we will delete such information from our files.

Questions Regarding This Policy

If there are any questions regarding this privacy policy, please direct them to: support@emailpulse.co